At BathLay, every product is crafted with care, hygiene, and love. Because we deal in handmade soaps and bathing essentials, we follow a clear and fair Refund & Return Policy to protect both our customers and our brand from future misunderstandings.
Please read this policy carefully before placing an order.
Nature of Products (Important)
Please do not send your purchase back to the manufacturer.
BathLay products are:
- Handmade
- Personal care & hygiene based
- Made in small batches
- Sealed and quality-checked before dispatch
Due to the personal and hygienic nature of our products, we follow strict return and refund rules.
No Return / No Refund Policy (General Rule)
❌ We do NOT accept returns or provide refunds in the following cases:
- Change of mind after placing the order
- Personal preference issues (fragrance, color, texture, size, shape)
- Minor variations due to handmade nature of products
- Delay caused by courier partners
- Incorrect address provided by the customer
- Product once opened, used, or tampered with
Once a product is delivered, it is considered final and non-returnable.
Refund or Replacement – Only in Genuine Cases
We will offer a replacement or refund ONLY IF:
- You receive a damaged product
- You receive a wrong product
- The product is missing from your order
These cases are handled with fairness and proof.
Mandatory Unboxing Video (Strict Requirement)
To claim any refund or replacement, a clear unboxing video is mandatory.
The video must:
- Start before opening the package
- Clearly show the sealed box
- Show the product condition clearly
❗ Claims without an unboxing video will NOT be accepted under any condition.
Time Limit to Raise a Complaint
You must contact us within 24 hours of delivery.
Requests raised after 24 hours will not be considered.
How Resolution Will Be Provided
After verification:
- We may provide a replacement of the same product, or
- Issue a refund (only if replacement is not possible)
Refunds, if approved, will be processed within 7–10 working days to the original payment method.
Sale / Discounted Items
Products purchased during:
- Sales
- Offers
- Discounted pricing
are strictly non-refundable and non-returnable.
Order Cancellation Policy
Orders once placed cannot be cancelled
If cancellation is requested before dispatch, approval is at BathLay’s sole discretion
Once dispatched, cancellation is not possible
Color, Shape & Weight Disclaimer
Since BathLay products are handmade:
- Slight color, shape, or weight differences are natural
- These variations are not considered defects
Right to Refuse Requests
BathLay reserves the full right to:
- Refuse refund or return requests that do not meet policy conditions
- Cancel suspicious or fraudulent claims
- Update this policy without prior notice
The decision made by BathLay will be final and binding.
🛡️ This policy is designed to protect honest customers and maintain hygiene, fairness, and trust.
Thank you for choosing BathLay – where care, clarity, and cleanliness come first.*